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We shape the future of intralogistics with robotic, data-driven and flexible automated solutions that achieve exceptional value for our customers. Swisslog helps forward-thinking companies optimize the performance of their warehouses and distribution centers with future-ready automation systems and software. Our integrated offering includes consulting, system design and implementation, and lifetime customer support in more than 50 countries. Swisslog is a member of the KUKA Group, a leading global supplier of intelligent automation solutions with more than 14,000 employees worldwide.

Technical Support Specialist

Location: Kirkland, WA

The Technical Support Specialist provides support and basic issue resolution to all Swisslog customers and employees via phone, e-mail, chat and other electronic medium, such as network access into client System Control Centers. This person is skilled in parts identification, technician dispatch, schedule coordination, troubleshooting hardware and software issues, and collaborative work with TSS and Senior TSS team members. Additional responsibilities include providing direct training and development activities to customers and Swisslog colleagues as required, and serving as a member of a specialized technical support staff to provide input, feedback, and support to the Swisslog Field Service, project management, Sales, the Customer Care organizations.

YOUR TASKS

YOUR PROFILE

Minimum:

Desirable but not Essential:

WE OFFER

Swisslog offers challenging work in a globally networked environment as well as competitive base salary, comprehensive benefits including health/dental and above-market 401K!

OUR SOLUTIONS DELIVER RESULTS. OUR EMPLOYEES DELIVER SOLUTIONS.
Swisslog is an EEO Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity

Swisslog’s FMLA policy can be found at:
http://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at jobs.healthcare.us@swisslog.com.
Contact
Andy Levine
Talent Acquisition Manager

Apply here

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