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We shape the future of intralogistics with robotic, data-driven and flexible automated solutions that achieve exceptional value for our customers. Swisslog helps forward-thinking companies optimize the performance of their warehouses and distribution centers with future-ready automation systems and software. Our integrated offering includes consulting, system design and implementation, and lifetime customer support in more than 50 countries. Swisslog is a member of the KUKA Group, a leading global supplier of intelligent automation solutions with more than 14,000 employees worldwide.
Swisslog designs, develops and delivers best-in-class automation solutions for forward-thinking hospitals, warehouses and distribution centers. We offer integrated systems and services from a single source – from consulting to design, implementation and lifetime customer service. Behind the company’s success are 2 300 employees worldwide, supporting customers in more than 50 countries.
The Healthcare Solutions portfolio comprises automated material handling and drug management systems for hospital facilities that increase efficiency and enhance the patient experience in forward-thinking hospitals. Swisslog automated material handling solutions provide quick, flexible and safe transportation of medications, specimens and basic supplies throughout hospitals and across medical center campuses, while its medication management solutions address packaging, labeling, storage and dispensing for inpatient and outpatient pharmacies.

Customer Care Manager - Northeast Region

Location: Philadelphia, PA

As a Customer Care Manager, your primary responsibility is to understand our clients’ needs and to work with the Customer Care team to deliver exceptional customer service. The Customer Care Manager will be in a very visible leadership role to our customers and must demonstrate exceptional leadership, personnel management and organizational skills.

The Customer Care manager works closely with the Customer Care Center, Software Support, Project Management, Engineering and Sales teams to manage customer issues, and assist with escalations when required. Your relationships with customers are critical to understanding their challenges and anticipating their needs.As a project manager is to a project, the Customer Care Manager is to customer service. Extensive travel to customer sites should be expected.

YOUR TASKS:

The Customer Care Manager is an advocate for the customer and is responsible for working with the broader Customer Care Team, and internal partners to deliver best in class customer service.


Customer Care Activities (60%)


Leadership and Organizational Development (40%)

YOUR PROFILE:

Minimum Qualifications:


Desirable but not Essential:

WE OFFER:

Swisslog offers challenging work in a globally networked environment as well as competitive base salary, comprehensive benefits including health/dental and above-market 401K!

OUR SOLUTIONS DELIVER RESULTS. OUR EMPLOYEES DELIVER SOLUTIONS.
Swisslog is an EEO Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity

Swisslog’s FMLA policy can be found at:
http://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at jobs.healthcare.us@swisslog.com.
Contact
Andy Levine
Talent Acquisition Manager

Apply now!

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